Browse our Knowledge Base by category.
Cancellations, data, acceptable use and company details.
Logging in, services, invoices, tickets and profile settings.
CritiCall Ops CAD / Respond — separate from web hosting.
MySQL/MariaDB databases, phpMyAdmin, imports and credentials.
Pointing your domain, DNS records, SSL and nameservers.
Mailbox limits, clients, spam and deliverability.
SFTP, file permissions, disk usage and uploads.
New accounts, what we host, and how CritiCall Ops hosting works.
Moving sites to CritiCall Ops hosting from other providers.
Starter, Business and Pro plans, pricing, VAT, invoices and payments.
SSL, firewalls, monitoring, backups and restores.
Certificates, HTTPS redirects, mixed content and renewals.
How to contact us, what we cover, and response expectations.
Server stack, limits, FTP/SFTP and developer notes.
Common errors, downtime checks and how to diagnose issues.
Uploading sites, WordPress, PHP, databases and staging.