This Acceptable Use Policy (“AUP”) forms part of our
hosting Terms and Conditions. It applies to all customers using CritiCall Ops web hosting.
Prohibited uses
You must not use our hosting to:
- Break any applicable law or regulation (UK or otherwise)
- Send spam, phishing, or unsolicited bulk email
- Distribute malware, viruses, or conduct hacking or denial-of-service attacks
- Host illegal content, including child sexual abuse material, terrorist content, or incitement to violence
- Infringe intellectual property, privacy, or other third-party rights
- Harass, threaten, or defame others
- Mine cryptocurrency or run resource-intensive processes that affect other customers
- Resell hosting without our written agreement
- Circumvent security, quotas, or access controls
Resource limits
Plans include storage and bandwidth limits as published. “Unlimited” features are subject to fair use for typical brochure and business websites. Sustained excessive CPU, memory, or disk I/O may require upgrade or suspension.
Email
Email accounts must comply with anti-spam laws. We require valid SPF/DKIM where sending externally. We may throttle or suspend accounts sending high bounce rates or abuse reports.
Security
You must keep software (CMS, plugins, scripts) updated. You are responsible for strong passwords and access control on your sites. Report suspected compromise to us promptly.
Enforcement
We may investigate complaints and remove or disable content, suspend accounts, or terminate service for breach. We may cooperate with law enforcement where required.
