Contact hosting support
Email contact@criticallops.co.uk with your domain name and a description of the issue. Include screenshots if helpful.
Help desk
Hosting support
Email support for hosting accounts, DNS, SSL, and control panel access.
Hours
UK business hours (Mon–Fri, excluding public holidays). Pro plan customers receive priority response.
What we help with
- Account setup and DNS guidance
- SSL certificate issues
- Email configuration (SPF, mail client settings)
- Backup restore requests
- Control panel access
What we don’t cover
- Custom website design or development
- Third-party plugin/theme debugging (we may advise at our discretion)
- CritiCall Ops CAD / MDT — use CAD support
Service status
For CAD platform status see criticallops.co.uk/status. Hosting incidents will be communicated by email to account contacts.